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How to search products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

How are shipping costs calculated?

Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.

Depending on your location, it can take up to 5 days to deliver. 

As with any online shopping experience, there is a chance of having problems with the shipping process.  Cloudy Sage understands this and will do everything possible to remedy the problem.  Including up to a full refund.

We accept all major credit cards and Paypal. Our checkout system uses SSL security providing a secure payment transaction.

Returns / exchanges are accepted within 30 days of your purchase. If your order is more than 30 days old we will no longer process your returns.

Here is our current return and refund process:

Please ship the items to and send us return proof in the form of the tracking number for the shipment. Once the items have been received we will process a full refund within 3 business days.

If you need to cancel or change an order, please email support@cloudysage.comas soon as possible.

We generally process orders within 1 day, so depending on its stage we may be able to cancel/change it.

Once the order has been processed for shipping, it cannot be changed and you cannot be refunded. You must wait till the product arrives and return it to us in order to process the refund.